Handling Uncertainty: Abstain, Ask, or Escalate

Lesson 3 of 4

Drain Before You Stop

Estimated time: 10 minutes

Drain Before You Stop

Stopping a worker while it holds work loses the work. Stop accepting new arrivals first, let the current one finish, then take the worker down.

Stop the intake, then wait

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Keep a deadline on the wait

A drain without a deadline becomes a hang. Cap the wait and report what was still in flight when it expired.